An Empirical Investigation of The Impact of Training and Leadership Employee Loyalty in Sulaimani Banks

Abstract

Employee loyalty is a cornerstone of organizational success, prompting extensive efforts to foster it. This research study investigates the impact of two specific components of Total Quality Management (TQM), namely Employee Training and Leadership, on employee loyalty within the context of Sulaimani Banks. Using a quantitative research approach, data were collected through structured questionnaires sent to 90  employees across various banks in Sulaimani. The collected data was analyzed using appropriate statistical techniques, including regression analysis, to identify the impact of Independent variables on the dependent variable. The results of the analysis reveal a positive correlation between employee training and employee loyalty. This finding suggests the significance of investments made by banks in employee training initiatives have a significant impact on enhancing employee loyalty within the organization. On the other hand, the analysis reveals no significant relationship between Leadership and employee loyalty. While leadership undoubtedly plays a pivotal role in organizational performance and employee satisfaction, the findings of this study suggest that, within the specific context of Sulaimani Banks, other factors may exert a more substantial influence on employee loyalty.